Return & Exchange Policy

Silkenmore.in follows a transparent returns policy for all products bought from the online store.

  • You can return only unused products you have ordered if requested on the same day of delivery.
  • Used products cannot be returned.
  • Log in to your silken more account.
  • Go to my orders
  • Click on return against the item you wish to return.
  • Fill in the return details and raise a return request.
  • Once you raise a request, you will get an email confirming that your request is being processed. Based on the item, your request may be approved.
  • You have to ship the item and upload the courier details on your return / exchange request page
  • Shipping charges will be borne by the customer for return / exchange.
  • You can only exchange the same item if size and colour is available
  • Once we receive the item in good condition, we will immediately exchange or refund the amount