Silkenmore.in follows a transparent returns policy for all products bought from the online store.

• You can return only unused products you have ordered if requested on the same day of delivery.
• Used products cannot be returned.
• Log in to your silken more account.
• Go to my orders
• Click on return against the item you wish to return.
• Fill in the return details and raise a return request.
• Once you raise a request, you will get an email confirming that your request is being processed. Based on the item, your request may be approved.
• You have to ship the item and upload the courier details on your return / exchange request page
• Shipping charges will be borne by the customer for return / exchange.
• You can only exchange the same item if size and colour is available
• Once we receive the item in good condition, we will immediately exchange or refund the amount